Inputs Relational |
-
Review the activities of global organizations, proactively and positively framing its actions compared to theirs.
-
Explain through data, narratives and third party endorsement how organizational actions align with or pivot from its past.
|
-
Addressing what is salient for stakeholders in relation to the organization (e.g., capability, character or contribution) alongside what the organization considers as salient about the stakeholders.
-
Balancing compromise with intransigence to build stakeholder trust, and avoid tensions and being misconstrued.
-
Managing brand, communication and public relations activity from the headquarters as a networked hub to ensure a coherent global reputation from the activities of its subsidiaries, rather than encouraging them to decentralize their own in-country activity which risks creating global incoherence.
-
Enhancing the organization’s credibility by helping stakeholders to understand the connection between its past and present as well as with its planned future global activities.
|
Antecedents |
-
Understand and engage with issues that are salient for stakeholders in different international markets.
|
Intermediaries |
-
Identify and proactively engage with the multiple third parties who influence the reputations of the organization in different countries.
|
Reputations Multiple and Conflicting
|
-
Create a global strategy for rebuffing negative and erroneous perceptions.
-
Resolve how to transition from an organization with a heterogeneous set of undesired perceptions in different countries to one with a relatively homogeneous global set of desired perceptions.
|
Outputs
Consequences
|
-
Recognize that the organization’s current global reputation needs to have a coherent thread with its past and future reputation.
|